Question 1

How do I buy an item on Martiva?

Accepted Answer

Browse listings, contact the seller via chat or phone, arrange a meeting in a public place, inspect the item, and complete the transaction in person.

Question 2

Is it safe to pay before meeting a seller?

Accepted Answer

No. We strongly recommend never paying in advance. Always meet the seller in person and inspect the item before making payment.

Question 3

How do I post an ad on Martiva?

Accepted Answer

Click "Post Ad" in the header, fill in the details (title, description, price, photos, location), and submit. Your ad will be reviewed before going live.

Question 4

How many ads can I post on Martiva?

Accepted Answer

Free users can post up to 7 ads. Pro subscribers get up to 20–50+ ads depending on their tier.

Question 5

How do I verify my identity on Martiva?

Accepted Answer

Go to Settings > ID Verification, upload a clear photo of your government-issued ID, and the Martiva team will review it within 24–48 hours.

Question 6

What payment methods does Martiva support?

Accepted Answer

Martiva supports mobile money including Orange Money and MTN Mobile Money for subscriptions and premium features.

Question 7

How do I report a scam or fraud on Martiva?

Accepted Answer

Use the Report button on any listing or profile, or contact Martiva directly through the Contact page at martiva.app/contact. All reports are investigated promptly.

Question 8

How do I delete my Martiva account?

Accepted Answer

Go to Settings > Account > Delete Account. This action is permanent and will remove all your data within 30 days.

How Can We Help You Today?

Buying

Selling

Account & Safety

Payments & Subscriptions

Still Have Questions?