At Martiva, your privacy matters. This policy explains what personal data we collect, why we collect it, and how we protect it. By using Martiva, you consent to the practices described in this policy.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, and profile photo
- Listing Content: Photos, descriptions, prices, and locations of items you list
- Messages: Content of messages exchanged through our messaging system
- Verification Data: Government-issued ID when you choose to verify your identity
- Payment Information: Payment details processed through third-party payment providers
Information Collected Automatically
- Device Information: Device type, operating system, and browser type
- Usage Data: Pages visited, searches performed, and features used
- Location Data: General location based on IP address or location settings
- Cookies: Small data files stored on your device (see our Cookie Policy)
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Display your ads to potential buyers
- Enable communication between buyers and sellers
- Process subscription payments
- Verify user identities to build trust
- Improve the platform's features and performance
- Send important service notifications
- Prevent fraud and enforce our Terms of Service
- Provide customer support
3. Information Sharing
We do not sell your personal data. We may share information in the following cases:
- Public Profile: Your name, profile photo, and listings are visible to other users
- With Buyer/Seller: Contact information is shared when you engage in a transaction
- Service Providers: Third-party services that help us operate (e.g., cloud hosting, payment processors)
- Legal Requirements: When required by law, court order, or to protect the rights and safety of our users
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure, access-controlled databases
- Regular security audits and monitoring
- Employee access controls and training
No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal data within 30 days, except where required for legal or regulatory purposes.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correct: Update inaccurate or incomplete information
- Delete: Request deletion of your account and data
- Restrict: Limit how we process your data
- Portability: Request your data in a portable format
To exercise these rights, contact us at privacy@martiva.app.
7. Children's Privacy
Martiva is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has created an account, we will take steps to delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the platform or via email. We encourage you to review this policy periodically.
9. Contact Us
For privacy-related questions or requests:
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